MyFacitPrivacy Policy
Last updated June 22, 2026
This Privacy Notice for MyFacit ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
- Visit our website at https://www.myfacit.com, or any website of ours that links to this Privacy Notice
- Download and use our mobile application (MyFacit), or any other application of ours that links to this Privacy Notice
- Use MyFacit — a software-as-a-service analytics platform for independent cafés and small hospitality businesses. MyFacit integrates with a venue's existing point-of-sale system and supplier invoice emails to consolidate sales, cost, and supplier data into one dashboard, so owners can track revenue trends, monitor ingredient and supplier costs, analyse menu profitability, and forecast future sales. Each business's data is isolated, and access is protected by individual user authentication.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, contact us at myfacitsupport@gmail.com.
Summary of key points
This summary provides key points from our Privacy Notice. You can find more detail in the full notice below.
- What personal information do we process? We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process sensitive information? We may process financial data when necessary with your consent or as otherwise permitted by applicable law.
- Do we collect information from third parties? We do not collect any information from third parties.
- How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law — only when we have a valid legal reason.
- Who do we share information with? We may share information in specific situations and with specific categories of third parties (see the section below).
- How do we keep your information safe? We use organisational and technical safeguards, though no system can be guaranteed 100% secure.
- What are your rights? Depending on where you live, applicable privacy law may give you rights over your personal information.
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. This may include:
- names
- email addresses
- mailing addresses
- job titles
- usernames
- passwords
- contact preferences
- phone numbers
- billing addresses
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process financial data.
Payment Data. We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number and its security code. All payment data is handled and stored by Stripe. You may review their privacy notice at https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register or log in using your Google account. If you choose this, we will receive certain profile information about you from Google, as described in 'How do we handle your social logins?' below.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. It is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting. Like many businesses, we also collect information through cookies and similar technologies.
- Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect (such as IP address, device information, browser type, timestamps, pages viewed, and actions taken).
- Device Data. Information about the computer, phone, tablet, or other device you use to access the Services, such as IP address, device identifiers, browser type, hardware model, and operating system.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To respond to user inquiries and offer support.
- To send administrative information to you about our products and services, and changes to our terms and policies.
- To fulfil and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications, in line with your marketing preferences. You can opt out at any time.
- To protect our Services, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, marketing, and your experience, and to identify usage trends.
- To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
5. Do we offer artificial intelligence-based products?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies ('AI Products'). These tools are designed to enhance your experience. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI Technologies. We provide the AI Products through third-party service providers ('AI Service Providers'), including Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products, for the purposes outlined in 'When and with whom do we share your personal information?'. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions: AI automation, AI insights, image analysis, machine learning models, and natural language processing.
How we process your data using AI. All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties.
How to opt out. To opt out, contact us using the contact information provided in this notice.
7. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because it is stored in backup archives), we will securely store and isolate it from any further processing until deletion is possible.
8. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk; you should only access the Services within a secure environment.
9. What are your privacy rights?
In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us using the details in 'How can you contact us about this notice?' below. This will not affect the lawfulness of processing before its withdrawal, nor processing carried out in reliance on lawful grounds other than consent.
Opting out of marketing communications: You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us. You will then be removed from marketing lists, though we may still send you service-related messages necessary for the administration of your account.
Account Information
If you would like to review or change the information in your account or terminate your account, you can contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot problems, assist investigations, enforce our legal terms, and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at myfacitsupport@gmail.com.
10. Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.
11. Do other regions have specific privacy rights?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act). This Privacy Notice satisfies the notice requirements defined in both Privacy Acts — in particular, what personal information we collect, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil its applicable purpose, it may affect our ability to provide our services — in particular, to offer you the products or services you want, respond to or help with your requests, manage your account, or confirm your identity and protect your account.
At any time, you have the right to request access to or correction of your personal information by contacting us as described in 'How can you review, update, or delete the data we collect from you?' below.
If you believe we are unlawfully processing your personal information, you have the right to complain about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner, and a breach of New Zealand's Privacy Principles to the Office of the New Zealand Privacy Commissioner.
12. Do we make updates to this notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Last updated' date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
13. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at myfacitsupport@gmail.com or contact us by post at:
MyFacit
U 2, 2 Kipling Street
St Kilda, Victoria 3182
Australia
14. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
6. How do we handle your social logins?
In Short: If you choose to register or log in to our Services using your Google account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your Google account. Where you choose to do this, we will receive certain profile information about you from Google — typically your name, email address, and profile picture.
We will use the information we receive only for the purposes described in this Privacy Notice or otherwise made clear to you. We do not control, and are not responsible for, other uses of your personal information by Google. We recommend you review Google's privacy notice to understand how they collect, use, and share your information.